Refund and Cancellation Policy

Last Updated: August 30, 2026

At KariKanam, we take immense pride in preserving the rich heritage of handcrafted lac, glass, metal, and resin jewelry. Every piece is meticulously crafted by generational artisans. Due to the delicate, handcrafted, and hygiene-sensitive nature of our products, we maintain a clear, structured, and transparent Refund and Return Policy to ensure fair practices for both our valued customers and our artisan clusters.

By placing an order on https://karikanam.in, you acknowledge and agree to the terms outlined below.

1. Eligibility Criteria for Returns and Replacements

We accept return, replacement, or exchange requests strictly under the following scenarios:

1. Damaged in Transit: The item arrived physically broken, cracked, chipped, or severely deformed during shipping.
2. Incorrect Product Dispatched: The delivered item differs completely from what was ordered (incorrect design, color model, or size mismatch caused by our fulfillment team).
3. Missing Components: Items missing from a multi-piece bridal chooda or combo set as per the order invoice.

Non-Eligible Scenarios:

1. Subjective Variations: Minor irregularities in stone placement, resin shade, or finish are intrinsic hallmarks of handmade artistry, not manufacturing defects.
2. Customer Sizing Errors: We provide a comprehensive inner-diameter Size Guide (2.2, 2.4, 2.6, 2.8, 2.10) on every product page. Returns or exchanges requested due to incorrect size selection by the buyer are not accepted.
3. Change of Mind: Requests made after dispatch due to personal preference changes.

2. Mandatory Unboxing Video Protocol

Because delicate lac and resin items can be damaged by improper handling after delivery, a continuous, uncut 360° unboxing video is mandatory to validate any damage or wrong-item claim.

Unboxing Video Requirements:

1. Uncut & Raw: The recording must start before any tape or seal on the outer courier packaging is broken. No cuts, pauses, or post-production edits are accepted.
2. Clear Label Visibility: The outer shipping label showing the Tracking/AWB number and customer address must be clearly focused and readable.
3. Physical Opening: The video must document the complete unpacking process, removal of protective layers, and a close-up demonstration of the claimed defect/damage.
4. Submission Deadline: The video must be shared via Email (refund@karikanam.in) or WhatsApp (+91 9928070908) within 24 hours of delivery. Claims submitted after 24 hours will not be processed.

3. Step-by-Step Return and Claim Workflow

1. Step 1: Submission: Send your order ID, 3–4 high-resolution photos, and the uncut unboxing video to refund@karikanam.in or WhatsApp (+91 9928070908) within 24 hours.
2. Step 2: Quality Inspection: Our verification team will assess the footage within 24 to 48 business hours.
3. Step 3: Resolution:
4. If approved, a free replacement of the same item will be expedited based on stock availability.
5. If the exact item is out of stock, you will be offered an exchange of equivalent value or a full refund.

4. Reverse Logistics and Return Shipping

1. Reverse Pickup Available: In serviceable pin codes, KariKanam will schedule a reverse pickup via our logistics partners. The product must be returned unused, with original brand tags, bubble wraps, and protective boxes intact.
2. Customer Self-Shipment: If reverse pickup is unavailable in your area, our support team will authorize you to ship the item back via a reliable speed post or courier. Upon inspection and approval, we will reimburse standard courier costs (up to ₹100–₹150) upon submission of a valid shipping receipt.

5. Refund Modes and Timelines

Once a returned item is received at our Jaipur studio and clears physical inspection:

1. Prepaid Orders (UPI, Cards, Net Banking, Wallets): The refund amount will be credited back to the original source payment method within 5 to 7 business days.
2. Deductions: Shipping fees paid during checkout are non-refundable unless the return is due to an operational error by KariKanam.

6. Order Cancellation Terms

1. Standard Catalog Items: Orders can be canceled within 12 hours of placement or prior to courier dispatch (whichever is earlier). A full refund will be initiated immediately. Once dispatched, orders cannot be canceled.
2. Bespoke, Custom & Bridal Orders: Custom-made bridal choodas or personalized sizes cannot be canceled or refunded once raw material processing or artisan crafting has started (usually within 6 hours of order confirmation).

7. Non-Returnable & Non-Refundable Items

1. Customized, personalized, or made-to-order bangle sets.
2. Products showing visible signs of wear, perfume exposure, water contact, or altered structures.
3. Items purchased under clearance sales, promotional festive blowouts, or marked as "Final Sale."
4. Products returned without original packaging, boxes, or protective safety seals.

8. Support and Grievance Assistance

For any questions, return requests, or immediate assistance with an ongoing order, reach out to our team:

1. Brand Support: KariKanam
2. Dedicated Refund Email: refund@karikanam.in
3. General Inquiries: info@karikanam.in / help@karikanam.in
4. Customer Care / WhatsApp: +91 9928070908
5. Studio & Operational Address: 24, Balwant Vyamshala, Choti Chopar, Jaipur, Rajasthan (India) – 302002